SMS Privacy Policy

At New Hope Coin Laundry, we value your privacy. This SMS Privacy Policy outlines how we collect, use, and protect the information you provide when participating in our SMS program.

1. Information We Collect

When you opt into our SMS program, we collect your phone number and may associate it with your customer activity (e.g., visit history, laundry card reloads) for the purpose of improving your experience.

2. How We Use Your Information

Your phone number is used solely to send you SMS messages related to:

Special offers or promotions
Requesting feedback about your visit
Important updates or service notifications

3. Data Sharing

We do not sell, rent, or share your phone number with third parties for marketing purposes. Your information is used internally and securely stored.

4. Opting Out

You may opt out of SMS messages at any time by replying STOP to any message. You may also email us at info@newhopecoinlaundry.com to request removal from the SMS list.

5. Security

We use industry-standard practices and secure systems to protect your data. While no method is 100% secure, we make every effort to ensure your information is safe.

6. Consent

Users opt in to SMS communication by submitting their phone number either during laundry card registration or reload, through feedback interactions, or by using our public SMS consent form at /sms-consent.

7. Changes to This Policy

This SMS Privacy Policy may be updated occasionally. Any changes will be posted on this page with the updated effective date.

Effective Date: June 18, 2025